Good customer service starts with good employees . . . . Wow, big surprise now imagine . . . excellent customer service starts with excellent employees . . . another surprise? Not really, picture this, if you are treated like you treat your employee(s) how would you expect them to treat your customers??
I once worked for a man that was a Naval Officer for the United States of America; he served on battle ships, ships that fired missiles from cannons as big as my house, during his duty he lost the hearing in his right ear and if you just met the man and happened to be speaking to him on his right side, he could not hear a word, which would cause you to think . . . did he hear me or does he just not give a shi . . . T!!
I also worked for another man; he was also a Veteran of the Armed Services and had served the US in order that our Freedom be preserved, and as an officer he led with an iron fist . . . ‘my way or the highway’ was his credo . . . he ran his business the same way with people that worked for him in fear and ultimately the business was consumed by a large company, a company looking for more followers than leaders.
I have also worked for a man that thought himself the ‘big fish’ in a ‘small pond’, a self professed ‘I make things happen’ man . . . oh really!
If you want great customer service, do not treat those that work for you as any less than our customer, for ultimately they are the ones that work ‘with’ our customers and they provide no more than they receive from you . . . treat your employee as replaceable and watch as they treat your customer in the same manner . . . Did you notice how quickly ‘our customer’ became ‘your’ customer . . . and did you also notice how quickly ‘your’ customer became someone else’s ‘our customer’? Now ask yourself this “Is it easier to gain new customers to replace lost customers that talk bad about you than it is to gain new customers that don’t know you, like you or trust you”? Confused? Keep reading . . .
Lead by example . . . Great Leaders all have one thing in common . . . Great Followers . . . that can and will lead in your absence. Pass it on . . .